Terms and Conditions
Our contract after you have ordered
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product). In this instance we may have to cancel your order at any time, and you will receive a full refund of any charges already paid.
Prices and payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. Delivery or installation.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order.
Delivery and installation services
You’ll find all the finer details about our delivery (including where we deliver to), installation and recycling services in our customer services section.
Disconnection of your old appliances
You’ll need to have safely disconnected your old appliance prior to our arrival unless you have chosen one of our installation services for your new product. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by a qualified person.
Free recycling
For most large products we can take away your old appliance for you when we deliver your new one. This service is completely free and will be offered to you during the order process.
Missing, damaged or incorrect orders
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us Via the Contact Us facility on the customer services or telephone 0113 2823159. In the unlikely event that the product is faulty, please contact us.

Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them. DVDs, CDs, memory cards and software packaging discs must still be sealed.
There are three ways to refund/cancel your purchase:

  • You can return the product to our store with your receipt, bringing the card you paid with so we can credit it. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
  • You can cancel your order via the Contact Us facility.
  • By phoning us on 01132823159 with your order reference number and delivery details to hand

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds take 3-5 working days to be credited to your payment card.
We cannot refund/cancel your purchase:

  • If you return your product to store without proof of purchase.
  • There is a contract for services with the product and you have started using the services.
  • The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
  • the goods were a special order to your specification

 

Faulty goods
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
You always have the option of an exchange or refund if the fault occurs within 21 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
You can either return the product to store or phone After Sales on 01132823159 to arrange for collection. After Sales is open from 9am to 5pm, Monday to Friday, from 9am to 3pm, Saturday. Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries are covered by guarantee for 3 months.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured we are not fobbing you off. If you’re not happy with their service we urge you to let us know.
For all returns and after sales service, please call our Contact Centre on 01132823159 and we will assist you. Items delivered direct from the Manufacturer cannot be returned to store.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
This website
We, our company and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Olwyn Fox 2000 website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Olwyn Fox 2000 Ltd, 55 Commercial Street, Rothwell, Leeds,LS26 0QD.
registered in England No.3835457, VAT No.758415310 .

 

 

 
       
       
       

 

 

 

   

 

     
       
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